CRM

Hi 
Hope you guys are doing well!
Subject: Appeal to take down the claim…

We received a message from the customer which We’ve responded back As soon as possible
We’ve tracked down the Order via FedEx using the Tracking number Provided ..
Tracking Number: 2************6

And according to that Tracking number Given by FedEx, Package has been delivered..

But as customer has filed an A-Z claimed therefore we have refunded the Buyer and Opened a claim with FedEx and waiting for their response

So in the meantime Kindly closed the claim..

Regards

Hi 
Greetings. Thanks for your message. As you mentioned, you haven’t received the package, we are taking the responsibility.

I’ve tracked your order and as per our records we have shipped the same and FedEx has delivered the same — But you have not received –That means the Package either has lost after delivery or left at wrong address

We have escalated the issue with FedEx regarding this issue .. Waiting for their response …

We have REFUNDED you as we are currently out of stock.
You may check the Order Status as well as Screenshot is attached.
Best regards,

Hi 
Apologies for the inconvenience …
As requested we have REFUNDED you.
You may check the Order Status as well as Screenshot of Refund is attached.
Best regards,

Hi 

As REQUESTED.. therefore I’ve forward your request to our Fulfillment center regarding replacement …
and They are processing the shipping process…
Estimated time delivery would be between 24 to Nov 30

Regards

Hi Customer’s Name
As requested, I’ve send your request to our fulfillment center for REPLACEMENT
But unfortunately we are currently out of stock in this product for the next 15 days..

Accept our apologies in this regard…
—————–
So in the meantime- we have no other option Just to Refund you.
Therefore we have REFUNDED you
You may check the Order Status as well as Screenshot is attached.
Best regards,

You do not need to return the following item(s). You will receive a credit email with your refund details.
Please feel free to
1 Keep product and use at your discretion or
2 Donate the product to a worthy cause or
3 Discard the product, if recyclable please dispose of correctly
Regards

Hi 
Hope you are doing well!
You have recently purchased 4 Jars of Jif Extra Crunchy Peanut Butter Twin Pack, But we have by mistake shipped 2 packs of jars — Our Shipper has by mistake shipped a wrong package. Accept our apologies in this regard.
So in order to comply with the fulfillment process we have refunded you the full amount.
Waiting for your kind response
Best Regards,

Hi 
Greetings. Thanks for your message. As you mentioned, you haven’t received the Product in Correct flavor, we are taking the responsibility.
I’ve tracked your order and you are right that you have received a LEMON flavored instead Peach/Pear — it seems that it has been replaced by our Shipper and by mistake he send wrong flavor. Accept our apologies in this regard.
In the Meantime, Shall we send a REPLACEMENT or would you like a REFUND?
Waiting for your response
Best Regards,