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Same-day no-shows + ghosted DMs cost 30% of your week
Same-day no-shows and ghosted DM leads cost you 30% of your week. Let's reclaim it.
A concierge AI that lives in MindBody, Vagaro or Boulevard, answers Instagram DMs in your spa's tone, confirms in three taps, and recovers no-shows the same hour they happen.
Where the leakage is
Three problems every spa operator is paying for, whether they know it or not.
01
Same-day no-shows you can't refill fast enough
Median medspa loses 12 to 18% of bookings to same-day no-shows or last-minute cancellations. Most spas pay a card-on-file fee or eat the cost outright. Almost nobody runs a real-time waitlist with auto-outreach inside 90 seconds, which is the only thing that actually refills the chair.
02
Ghosted Instagram DMs and Facebook lead-ad replies
Your IG DMs are full of '?', 'price?', and 'how much for botox?'. Half get answered 8 hours later when the front desk has time. By then the prospect has booked at the spa down the street that replied in 4 minutes. Speed-to-lead in aesthetics is brutal and most spas lose this race daily.
03
Reactivation lists never worked, packages never resold
Your 6-month dormant client list has more revenue in it than your next 30 days of marketing spend, and almost no spa works it systematically. Same for package resells. A client who finished a 6-session laser package 90 days ago is the warmest lead you will ever see, and most spas wait for them to come back on their own.
The flagship system
Concierge AI for Wellness & Medspas
A concierge agent that answers Instagram DMs, Facebook lead-ad replies, SMS and web chat in your spa's exact tone (we voice-lock from your real conversations), books direct into MindBody, Vagaro or Boulevard, and runs your reactivation, package-resell, and post-treatment follow-up flows on autopilot.
- Replies to IG / FB / SMS / web chat in under 90 seconds, 24/7, in your spa's voice
- Books direct into MindBody, Vagaro, Boulevard or Square Appointments
- Real-time waitlist refills no-shows inside the same hour they cancel
- Reactivation engine works dormant clients monthly without your team touching it
- Post-treatment follow-up + package-resell flows wired to client lifecycle
The three modules
Built in three layers. Buy them together, or ship one at a time.
Module 1
Booking AI
DM-to-book inside 90 seconds, across every channel a client uses.
- Instagram DM, Facebook Messenger, SMS and web chat handled by one agent
- Direct booking into MindBody, Vagaro, Boulevard, Square Appointments or Fresha
- Service-menu lookup with real-time pricing and provider availability
- Hard-routes complex consults (filler, neurotoxin, body) to a human
Module 2
Review & Reputation Engine
Post-visit review requests timed to the moment clients are happiest.
- Routes happy clients (NPS 9-10) to Google + Yelp public reviews
- Routes unhappy clients (NPS 0-6) to a private feedback loop with the owner
- Templated, voice-locked replies to every public review inside 24 hours
- Monthly reputation report with rating velocity and competitor benchmark
Module 3
Reactivation & Package-Resell Campaigns
Work your dormant list and your post-treatment list monthly, automatically.
- Segments by treatment type, days since last visit, package status
- Voice-locked SMS + email cadences (no template-spam smell)
- Books direct, no human handoff
- Attribution report: revenue per reactivated client, per package resold
Already shipped for spa operators
Proof, not pitch decks.
Ubud, Bali
Christelle, wellness practitioner
Single-page conversion funnel that doubled monthly bookings with no paid ads in 30 days post-launch.
DM-to-book conversion
9%31%
Scottsdale, AZ
Scottsdale medspa (3 providers, anon)
Concierge AI on IG + SMS dropped speed-to-lead from 4.5 hours to 90 seconds. Booked-consultation rate jumped 64% in the first 60 days.
Speed to first reply
4h 32m0h 1m 24s
Austin, TX
Boutique laser studio (anon)
Reactivation engine recovered 41 dormant clients in 90 days and resold 17 expired laser packages. ROI on the engine paid in month one.
Dormant clients recovered (90d)
~341
Why I'm the right person to fix this for your spa
Christelle's wellness funnel in Ubud doubled her bookings in 30 days because we wrote the site against her actual DMs, not retreat-brochure language. The same voice-lock pattern is what makes a Concierge AI sound like your spa instead of a chatbot.
Waseem Nasir · founder · SkynetLabs · Bali (GMT+8)
Pricing
Three tiers, tuned to your spa stage.
Starter
Solo practitioner or single-room spa, DM-to-book only.
$1,497one-time
- AI on Instagram DM + SMS + web chat
- Direct booking into MindBody, Vagaro, Boulevard or Square
- Service-menu lookup with real-time availability
- 5-day ship, 30-day post-launch tuning
Most picked
Spa Pro
Multi-provider spa or medspa, full concierge stack.
$4,997one-time
- Everything in Starter
- Real-time waitlist + cancel-refill engine
- Reactivation + package-resell cadence
- Review & reputation engine
- 10-day ship, 60-day tuning, monthly report
Multi-location
3+ locations, per-location reporting + cross-spa waitlist.
$1,997/moretainer
- Everything in Spa Pro across all locations
- Per-location dashboard + provider scorecards
- Cross-location waitlist routing
- Quarterly tuning + new-feature roadmap
- Priority response: 1 business hour
FAQs for spa operators
Questions spa owners ask before booking.
Does this integrate with MindBody, Vagaro and Boulevard?+
Yes to all three. MindBody Public API v6 is solid for booking and lookup. Vagaro exposes a partner API. Boulevard has the cleanest GraphQL surface of the three and we prefer it where the client has a choice. Square Appointments and Fresha are also supported.
Will it sound like a chatbot or like my spa?+
We voice-lock from 60 of your real Instagram DMs and 5 to 10 minutes of recorded calls with your front desk. The agent reads back as your spa, not a generic AI. We hard-fail on AI-tell phrases (no 'transform', no 'unlock', no 'on this journey'). If a client cannot tell it is an agent, we did it right.
What about HIPAA for medspas doing botox, fillers, lasers?+
Medspa is a gray zone (not all states classify it as covered). We default to HIPAA-aware handling regardless: PHI stays in your booking platform, voice transcripts encrypt at rest, BAA available on request. If you are operating under a medical director and seeing patients clinically, we treat the full stack as HIPAA-covered.
How fast does the waitlist refill a no-show?+
Median refill in our deployments is under 11 minutes from cancellation to booked replacement. The waitlist is ranked (loyal repeat client first, then new-patient inquiry, then cold lead from last 90 days). Outreach fires inside 90 seconds of the cancel event.
Can it handle multi-language (Spanish, French)?+
Yes. Default ships with English and Spanish. French, Portuguese and Mandarin are add-on languages with a 2-week tuning window each. The voice-lock is per-language because tone does not translate directly.
What about my reviews? Can it reply to those too?+
Yes. The Review Engine drafts voice-locked replies inside 24 hours of every public review across Google, Yelp and Facebook. You approve from a daily 2-minute digest. We do not auto-publish without owner approval (review replies are too high-stakes for full automation).
Reclaim the 30% of your week you are losing to no-shows and ghosted DMs.
Book a spa-specific audit. We pull a week of your IG DMs, your no-show rate from MindBody or Vagaro, and tell you honestly what the Concierge AI is worth to your spa in month one.
Book the spa audit30-minute call · Bali hours: 1-hour reply · otherwise within 6 hours